§00 / THE PROBLEM
The people you meet should be the people who do the work.
You’ve probably seen it. The creative director and the CEO come to the pitch, you sign, and your account goes to someone you’ve never met. What you were sold and what you get start drifting apart in week one.
We don’t work like that. The people on your calls are the people in your ad account, writing your briefs and reading your numbers. Nobody hands you off.
MOST AGENCIES
US
MOST AGENCIESSeniors pitch, then juniors run the account.
USThe people on the call are the people in your account.
MOST AGENCIESA monthly report that lists what happened.
USA weekly update on what we changed, what we learned and what’s next.
MOST AGENCIESNew ads because it’s time for new ads.
USEvery ad has a reason, and you can see it.
MOST AGENCIESLots of meetings, not much thinking.
USFewer calls, more strategy.
MOST AGENCIESLocked into a twelve-month contract.
USNo lock-in. After your first 90 days, it’s month to month.